MARCH 2-3, 2020 / GRAND HYATT SEATTLE
2020 AGENDA
MONDAY, MARCH 2
11:00 AM REGISTRATION OPENS
1:00 PM OPENING REMARKS
1:00 PM - 1:45 PM SESSION ONE: PANEL - BUILDING THE FUTURE OF BANKING: BRAINSTORMING THE NEXT, BIG FINTECH IDEA
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Which ideas have the capacity to transform financial services?
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What are the new problems that need to be solved?
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Product design ideas for banking from other industries, including retail
Rick Morgan, Associate Editor, Bank Innovation

2:15 PM - 3:00 PM SESSION THREE: IGNITE IDEAS
During this session, innovative, forward-thinking speakers will share “Ted Talks” on topics of interest and passion to them and to banking innovation.
JJ Hornblass, Executive Editor, Bank Innovation
3:00 PM - 3:30 PM AFTERNOON BREAK
3:30 PM - 4:15 PM SESSION FOUR: PANEL - LESSONS FOR BANKS FROM BIG TECH: TAKEAWAYS FROM APPLE, GOOGLE, AMAZON AND FACEBOOK
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Keys to capturing consumers’ imagination
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Digital customer acquisition lessons
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Where brand and technology advancement must meet
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Digital, onboarding and customer-journey simplicity as banking imperatives
Suman Bhattacharyya, Deputy Editor, Bank Innovation
4:15 PM - 5:00 PM SESSION FIVE: PANEL - HOW TO MAKE SME BANKING INNOVATION WORK
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Bridging the disconnect between SME products and adoption
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Ideas for better SME underwriting
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Speed and efficiency of payments for SMEs
Rick Morgan, Associate Editor, Bank Innovation
5:00 PM - 6:30 PM COCKTAIL RECEPTION & INNOVATION BAR
1:45 PM - 2:15 PM SESSION TWO: FIRESIDE CHAT
Melissa Stevens, Chief Digital Officer of Fifth Third Bank, will share insights and perspectives on key fintech trends and changes in banking in a dynamic one-on-one with a member of the Bank Innovation editorial team.
TUESDAY, MARCH 3
8:30 AM REGISTRATION OPENS
8:30 AM - 9:15 AM NETWORKING BREAKFAST
9:15 AM - 9:30 AM OPENING REMARKS
9:30 AM - 10:20 AM SESSION SIX: DEMOvation Challenge
The first of the two-session DEMOvation Challenge, which features demos of new technologies from six startups that win slots in competition for Ignite "Best in Show." The companies are competing for an advertising package on Bank Innovation and, of course, serious bragging rights. Click here to learn more about DEMOvation.
Moderator:
Rodrigo Suarez, Principal, INV Fintech
10:20 AM - 10:30 AM MORNING BREAK
10:30 AM - 11:25 AM SESSION SEVEN: DEMOvation CHALLENGE
The second of the two-session DEMOvation Challenge featuring demos of new technologies from startups that win slots in our competition for Ignite "Best in Show." Click here to learn more about DEMOvation.
Rodrigo Suarez, Principal, INV Fintech
11:35 PM - 12:00 PM DEMOvation JUDGING
Industry leaders, supported by attendee voting, judge demos to determine the conference’s "Best in Show" award winner.
Rodrigo Suarez, Principal, INV Fintech
12:00 PM - 1:00 PM NETWORKING LUNCHEON
1:00 PM - 2:00 PM SESSION EIGHT: PANEL- THE FUTURE OF BANKING CUSTOMER EXPERIENCE
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New products and services to improve digital CX
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Transitioning your organization to a digital paradigm for customer service
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Processing consumers’ product ‘signals’ within CX
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Outsourcing of CX: pros and cons
Rick Morgan, Associate Editor, Bank Innovation

2:15 PM - 3:00 PM SESSION NINE: PRESENTATION - LEARNING TO FAIL IN EXPERIMENTATION AND INNOVATION
Location: Leonesa Ballroom
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Why transactions are not enough: extracting actionable insights -
Communicating the value proposition to customers - to avoid creeping them out -
Eliminating bias in AI
Moderator:
2:00 PM - 2:15 PM AFTERNOON BREAK
3:00 PM - 4:00 PM SESSION TEN: PANEL - EMBEDDED FINANCE: THE AUTOMATION OF 'EVERYTHING FINANCIAL'
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Piecing together divergent products into a cohesive solution
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The role of humans
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What are the limits?
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Relationship in the Age of Automation
Suman Bhattacharyya, Deputy Editor, Bank Innovation
4:00 PM CONCLUSION
11:25 AM - 11:35 AM DEMOvation CHALLENGE VOTING & COFFEE BREAK