11:00 AM REGISTRATION OPENS

1:00 PM OPENING REMARKS

1:00 PM - 1:45 PM SESSION ONE: PANEL - BUILDING THE FUTURE OF BANKING: BRAINSTORMING THE NEXT, BIG FINTECH IDEA

• Which ideas have the capacity to transform financial services?

• What are the new problems that need to be solved?

• Product design ideas for banking from other industries, including retail

Panelist: David Adkins, Senior Vice President, Director of Associated Bank Labs, Associated Bank Keren Moynihan, Co-founder & Chief Executive Officer, Boss Insights Craig Schleicher, Head of Innovation, City National Bank Drew Sievers, Chief Executive Officer, Harvest Savings & Wealth Technologies Jane Tran, Head of Solutions, Unqork Moderator:
Rick Morgan, Associate Editor, Bank Innovation Sponsored by:

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2:15 PM - 3:00 PM SESSION THREE: IGNITE IDEAS

During this session, innovative, forward-thinking speakers will share “Ted Talks” on topics of interest and passion to them and to banking innovation. Panelists: Deborah Barta, Senior Vice President of Innovation and Startup Engagement, Mastercard Alvaro Teixeira, Executive Vice President, Head of Customer Value Management, HSBC Bank Moderator:
JJ Hornblass, Executive Editor, Bank Innovation

3:00 PM - 3:30 PM AFTERNOON BREAK

3:30 PM - 4:15 PM SESSION FOUR: PANEL - LESSONS FOR BANKS FROM BIG TECH: TAKEAWAYS FROM APPLE, GOOGLE, AMAZON AND FACEBOOK

• Keys to capturing consumers’ imagination

4:15 PM - 5:00 PM SESSION FIVE: PANEL - HOW TO MAKE SME BANKING INNOVATION WORK

• Bridging the disconnect between SME products and adoption

5:00 PM - 6:30 PM COCKTAIL RECEPTION & INNOVATION BAR

Attendees are invited to ask our fintech "geniuses" about all things innovation during our Innovation Bar. Just like in Apple stores, we make our geniuses available to address your fintech questions and curiosities -- all during a lively cocktail reception. Innovation Bar Experts: Arthur Levy, Vice President of Business Development, Brex Herman Man, Chief Product Officer, BlueVine Anu Shultes, CEO, LendUp Sponsored by:

1:45 PM - 2:15 PM SESSION TWO: FIRESIDE CHAT

Melissa Stevens, Chief Digital Officer of Fifth Third Bank, will share insights and perspectives on key fintech trends and changes in banking in a dynamic one-on-one with a member of the Bank Innovation editorial team.

8:30 AM REGISTRATION OPENS

8:30 AM - 9:15 AM NETWORKING BREAKFAST

9:15 AM - 9:30 AM OPENING REMARKS

9:30 AM - 10:20 AM SESSION SIX: DEMOvation Challenge

The first of the two-session DEMOvation Challenge, which features demos of new technologies from six startups that win slots in competition for Ignite "Best in Show." The companies are competing for an advertising package on Bank Innovation and, of course, serious bragging rights. Click here to learn more about DEMOvation. Startups: Alkymi Boss Insights Digs FinChatBot
Moderator:
Rodrigo Suarez, Principal, INV Fintech

10:20 AM - 10:30 AM MORNING BREAK

10:30 AM - 11:25 AM SESSION SEVEN: DEMOvation CHALLENGE

The second of the two-session DEMOvation Challenge featuring demos of new technologies from startups that win slots in our competition for Ignite "Best in Show." Click here to learn more about DEMOvation. Startups: Fraud.net GravityAI Payitoff Sedicii Moderator:
Rodrigo Suarez, Principal, INV Fintech

11:35 PM - 12:00 PM DEMOvation JUDGING

Industry leaders, supported by attendee voting, judge demos to determine the conference’s "Best in Show" award winner. Judges: Deborah Barta, Senior Vice President of Innovation and Startup Engagement, Mastercard Eric Byunn, Partner, Centana Growth Partners Moderator:
Rodrigo Suarez, Principal, INV Fintech

12:00 PM - 1:00 PM NETWORKING LUNCHEON

1:00 PM - 2:00 PM SESSION EIGHT: PANEL- THE FUTURE OF BANKING CUSTOMER EXPERIENCE

• New products and services to improve digital CX

• Transitioning your organization to a digital paradigm for customer service

• Processing consumers’ product ‘signals’ within CX

• Outsourcing of CX: pros and cons

Panelist: Vince Bezemer, Head of Strategy – North America, Backbase Mike McCrary, 1st Vice President LSBX, Executive Vice President Ecommerce & Emerging Technology, Lincoln Savings Bank Chris Noe, Head of Treasury Product Innovation and Partnerships, Wells Fargo Stephanie Reiley, Director of Product, Simple Finance Evan Siegel, Vice President Financial Services AI, eGain Moderator:
Rick Morgan, Associate Editor, Bank Innovation Sponsored by:

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2:15 PM - 3:00 PM SESSION NINE: PRESENTATION - LEARNING TO FAIL IN EXPERIMENTATION AND INNOVATION

Location: Leonesa Ballroom

• Why transactions are not enough: extracting actionable insights
• Communicating the value proposition to customers - to avoid creeping them out
• Eliminating bias in AI

2:00 PM - 2:15 PM AFTERNOON BREAK

3:00 PM - 4:00 PM SESSION TEN: PANEL - EMBEDDED FINANCE: THE AUTOMATION OF 'EVERYTHING FINANCIAL'

• Piecing together divergent products into a cohesive solution

4:00 PM CONCLUSION

11:25 AM - 11:35 AM DEMOvation CHALLENGE VOTING & COFFEE BREAK