MARCH 2-3, 2020 / GRAND HYATT SEATTLE
Chief Digital Officer
Fifth Third Bank
Melissa Stevens is chief digital officer and head of digital, design and innovation for Fifth Third Bank. She is responsible for ensuring a client-centric, digital-first approach to all areas of the Bank, including Consumer Banking, Commercial Banking, and Wealth & Asset Management.
Melissa joined Fifth Third in May of 2016 and is charged with transforming the bank to thrive in the digital world. She’s architected a cross-organizational strategic plan for an integrated and seamless customer experience. At the same time, she’s focused on changing the way the bank works to meet today’s challenges – she is propelling the bank forward by operating differently; bringing the “outside-in”; and, accelerating adjacent and disruptive opportunities. Previously, Melissa held several senior management positions at Citigroup, including Chief Operating Officer for Citi Fin Tech.